Thank you for shopping at zonvib.store.
If you are not satisfied with your purchase, you may request a return, refund, or exchange in accordance with the policy outlined below.

1. Return Period
   You may request a return, refund, or exchange within 30 days of receiving your item(s).
2. Eligible Items for Return
   zonvib.store accepts returns for the following types of items:
   Unopened items
   Opened items
   In other words, both opened and unopened items are eligible for return requests.
   However, items must still meet basic return conditions; they must not show signs of severe human-induced damage, obvious contamination, malicious misuse, or be items other than those originally ordered.
3. Situations Eligible for Refunds or Returns
   These typically include, but are not limited to:
   Receiving the wrong item
   Items with quality defects
   Items damaged during shipping
   Items that do not meet expectations
   Returns requested due to personal reasons (subject to eligibility)
4. Situations Ineligible for Full Refunds (or Subject to Partial Refunds)
   The following situations may not qualify for a full refund:
   Items showing obvious human-induced damage
   Items that are severely soiled, broken, or missing major accessories
   Requests submitted after the return period has expired
   Returned items that do not match the original order
5. How to Request a Return or Refund
   To submit a request, please contact us via email at: support@zonvib.store
   Please include the following information in your email:
   Order Number
   Name used for the order
   Email address used for the order
   Description of the issue
   Photos of the item(s)
6. Return Process
   The general return process is as follows:
   Contact Customer Service to submit your request
   Customer Service reviews the request and provides instructions on how to proceed
   Ship the item(s) back as instructed
   We receive and inspect the returned item(s)
   Once the inspection is approved, we process the refund or exchange
7. Return Address
   Please contact Customer Service to confirm the return address before shipping any items back.
   Please do not return items on your own without prior confirmation. Return Address: 350 Fifth Avenue, Suite 4500, New York, NY 10118
8. Return Shipping Costs
   If a return is initiated due to any of the following reasons, the customer is typically responsible for the return shipping costs:
   Dislike of the item
   No longer needed
   Return for personal reasons
   If a return is initiated due to any of the following reasons, we will assist in handling the matter based on the specific circumstances:
   Received the wrong item
   Item has quality defects
   Item was damaged during shipping
9. Exchange Policy
   If you wish to exchange an item, please contact Customer Service first.
   Whether an exchange can be processed depends on the following factors:
   Item inventory availability
   Condition of the item
   Time of the request
   In certain cases, we may recommend that you return the item for a refund first, and then place a new order.
10. Refund Processing Time
    Once the returned item has been inspected and approved, we typically process the refund within 3–7 business days.
    Refunds will be issued to the original payment method; the actual time it takes for the funds to appear in your account depends on your bank or payment platform.